In the telecom industry, managing multiple switches, gateways and PBX systems can be a complex task. The ability to effectively monitor, manage and analyse call data from these diverse sources is crucial for businesses seeking to maintain profitability and provide high quality service. A centralised monitoring solution offers telecom companies a powerful way to simplify this process by consolidating call data from different sources into one interface.
NEON SOFT, a leading telecom billing software, delivers this functionality through its comprehensive centralised monitoring solution. With features like live monitoring dashboards, customised reports and real time insights, NEON SOFT allows telecom providers to enhance their operations by offering a deeper understanding of customer and vendor activity.
The importance of centralised monitoring in telecom billing
Telecom businesses often operate multiple switches and gateways to handle large volumes of voice traffic. Without a centralised monitoring solution, analysing call data from multiple sources can be time consuming, prone to errors and result in missed opportunities for optimising profitability.
- Improved visibility
- Enhanced accuracy
- Increased efficiency
- Better decision making
Features of NEON SOFT’s centralised monitoring solution
NEON SOFT offers a robust set of features to help telecom providers get the most out of their centralised monitoring solution. These features are designed to provide deep insights into call data, traffic analysis and vendor/customer performance.
1- Live monitoring dashboard
NEON SOFT’s live monitoring dashboard offers a real time view of the most critical data. The dashboard allows users to keep track of key metrics, making it easier to assess overall performance and respond to issues as they arise.
- Minutes per day
Track the total call minutes processed daily.
- Sales per day
Monitor sales activity in real time to ensure profitability.
- Traffic by region
Visualise call traffic by region with drill down capabilities for more detailed insights.
2- Comprehensive call data analysis
One of the standout features of NEON SOFT’s centralised monitoring solution is its ability to collect Call Detail Records (CDRs) from various sources like gateways, soft switches, PBX systems and FTP servers. This data is then aggregated and made available for in depth analysis.
- Hourly, daily, weekly, monthly and yearly call analysis
Review call data over different time periods to spot trends and anomalies.
- Call count and minutes
Analyse the total number of calls and minutes processed, along with associated costs.
- Vendor hourly stats
Get a breakdown of vendor performance by the hour to optimise routing and cost management.
- QoS Monitoring (ACD and ASR)
Monitor the Quality of Service (QoS) parameters, including Average Call Duration (ACD) and Answer Seizure Ratio (ASR), to ensure high quality connections.
3- Detailed reports for customers and vendors
NEON SOFT simplifies report generation, making it easy to assess the performance of both customers and vendors. These reports can be customised based on various factors, allowing for a more granular analysis of telecom activities.
- Customer and vendor stats
Aggregated by destination, prefix, trunk, customer, vendor and gateway.
- Customised reports
Tailor reports to focus on the specific data points that matter most to your business.
- Quick CDR search
Find detailed CDRs quickly using filters, enabling fast resolution of customer queries or billing disputes.
4- Alerts and notifications
Proactive monitoring is essential in telecom and NEON SOFT helps businesses stay ahead of potential issues by offering a range of alerts and notifications. These alerts ensure that critical events, such as expensive calls or calls to blacklisted destinations, are identified and acted upon immediately.
- Longest calls
Receive notifications on unusually long calls to monitor potential issues.
- Expensive calls
Track high cost calls and take preventive measures to minimise unnecessary expenses.
- Out of hours calls
Keep tabs on calls made during off hours to ensure they align with business policies.
- Calls on blacklisted destinations
Get immediate alerts if calls are placed to destinations that have been blacklisted due to fraud risks or high costs.
How NEON SOFT enhances telecom operations with centralised monitoring?
By consolidating call data from multiple sources and offering real time analysis, NEON SOFT allows telecom providers to operate more effectively. Whether it’s optimising routing decisions, managing vendors or enhancing customer satisfaction, NEON SOFT’s centralised monitoring solution gives businesses the tools they need to succeed.
Why NEON SOFT is the ideal centralised monitoring solution for telecom billing?
For telecom providers managing multiple switches and gateways, NEON SOFT’s centralised monitoring solution offers an essential tool for improving visibility, accuracy and efficiency. With its live monitoring dashboard, comprehensive call data analysis and customisable reports, NEON SOFT enables businesses to gain control over their telecom operations and drive profitability.
NEON SOFT simplifies the complexity of telecom billing, providing businesses with the tools needed to monitor their operations in real time and make data driven decisions that positively impact the bottom line. If you’re looking for a centralised solution to manage your telecom billing needs, NEON SOFT is the right choice.
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